Frequently Asked Questions
❓ What is your return policy?
We offer a 30-day return policy on all items. Please refer to our returns page for more details.
📞 How do I contact customer support?
You can reach out to our support team via email at [email protected] or through the live chat option.
💳 What payment methods do you accept?
We accept all major credit cards, PayPal, and other online payment methods.
⏳ What’s the turnaround time for a custom PC build?
The turnaround time for a custom PC build typically ranges from 5-10 business days depending on the complexity of the build and availability of parts.
🔧 Do you offer repairs for PCs not bought from you?
Yes, we offer repair services for all PCs, even those not purchased from us. Please contact our support for more details.
🚚 Do you offer shipping outside of Australia?
We currently only offer shipping within Australia. We do not ship internationally.
📦 How much is shipping?
🚚 Shipping costs range from $5 to $90, depending on the size and type of item:
- 🧩 Small parts: $5–$10
- ⚙️ Heavy parts: $15–$25
- 💻 Full PCs: $45 (WA) or $90 (Australia-wide)
🧠 Can I choose my own parts for a custom build?
Absolutely! We offer complete flexibility in selecting your own parts. Feel free to browse our website or reach out for recommendations based on your needs.
🛠️ What warranty do you offer?
For builds using used parts, we offer a 6-month warranty. For builds using new parts, we offer a 12-month warranty from us, plus the manufacturer's warranty.